Active listening is a crucial skill in assertive communication. It involves not only hearing the words spoken by the other person but also truly understanding the message they are trying to convey. To practice active listening, you should maintain eye contact, nod occasionally to show you are engaged, and avoid interrupting the speaker.
Additionally, paraphrasing what the other person has said can help demonstrate that you are actively listening and understanding their perspective. By summarising their words in your own language, you confirm that you have grasped their message correctly. Reflecting back their feelings can also show empathy and build rapport in the conversation.
One of the most crucial aspects of effective communication is the practice of active listening. By listening intently to the speaker without interrupting or formulating your response while they are talking, you demonstrate respect and consideration for their perspective. This not only fosters better understanding but also helps in building trust and rapport in the interaction.